A reputation management service should cover both sides of your reputation, not just the stars. A shelf full of five-star reviews doesn't help if the DM sitting under one of them has been waiting three days for a reply.
30 minutes, no pitch. If your gap is small, you will be told that.
Only the first one needs anything from you, and it takes a single conversation.
Your hours, your services, your prices, the questions customers ask right before or after leaving a review, and the things it should never say.
It gets written to sound like your business rather than a script, texting back short and natural instead of the long AI-sounding paragraphs that make an apology feel fake.
A message about a bad experience gets a real answer in seconds, before it turns into a public review instead of staying a private conversation.
Once the customer feels heard they stay a customer, instead of a slow reply that shows up as an unanswered comment on your profile.
This is built for small businesses where the reviews look good but the response time behind them doesn't match, which shows up fast once a customer actually tries to reach out.
Most reputation tools stop the moment a review is collected, and never touch what happens after someone actually messages you. That gap is where good ratings quietly stop converting into bookings.
Pull up your last 20 reviews and check how many mention a slow reply, then weigh that against what a faster one is worth.
| Option | After hours | Answers your busiest channel | Monthly cost |
|---|---|---|---|
| Nobody checking | No | No | Free, and it shows |
| You checks when free | No | Rarely | Time pulled off other work |
| Extra hire to monitor messages | No | While on shift | Payroll |
| Basex8 | Yes | Yes | $67 first month |
It's one call with no pitch, and you'll come away knowing more about your business either way.
No pitch, just a conversation. Pick a time that works and tell us a little about your business.