Basex8
For any small business

Reputation management service for small business

A reputation management service should cover both sides of your reputation, not just the stars. A shelf full of five-star reviews doesn't help if the DM sitting under one of them has been waiting three days for a reply.

Limited-time, ends soon
$67 first month, then $297/mo
  • Answers after hours, weekends and during the busiest part of the day
  • Qualifies the customer, then hands them a booking link and can book them directly
  • Works on Instagram, Facebook, WhatsApp, SMS or website chat, whichever customers use most
  • Replies short, like a person texting back, not a wall of AI text
  • Fast setup. Cancel anytime.

30 minutes, no pitch. If your gap is small, you will be told that.

Small business owner reviewing results from a reputation management service
How it works

How it works.

Only the first one needs anything from you, and it takes a single conversation.

1

You talk, we listen

Your hours, your services, your prices, the questions customers ask right before or after leaving a review, and the things it should never say.

2

We build your voice

It gets written to sound like your business rather than a script, texting back short and natural instead of the long AI-sounding paragraphs that make an apology feel fake.

3

It answers

A message about a bad experience gets a real answer in seconds, before it turns into a public review instead of staying a private conversation.

4

They book

Once the customer feels heard they stay a customer, instead of a slow reply that shows up as an unanswered comment on your profile.

This is built for small businesses where the reviews look good but the response time behind them doesn't match, which shows up fast once a customer actually tries to reach out.

The maths

The number that decides it.

Most reputation tools stop the moment a review is collected, and never touch what happens after someone actually messages you. That gap is where good ratings quietly stop converting into bookings.

Pull up your last 20 reviews and check how many mention a slow reply, then weigh that against what a faster one is worth.

OptionAfter hoursAnswers your busiest channelMonthly cost
Nobody checkingNoNoFree, and it shows
You checks when freeNoRarelyTime pulled off other work
Extra hire to monitor messagesNoWhile on shiftPayroll
Basex8YesYes$67 first month
FAQ

Frequently
asked questions.

What kinds of businesses do you work with?
Small businesses where the reviews look good but the response time behind them doesn't match, especially once a customer actually tries to reach out.
What does the free intro call involve?
Thirty minutes on how enquiries actually reach your business and how many go unanswered. There is no pitch, and if the gap turns out to be small you will hear that instead of a proposal.
Do I need to know anything about AI?
No, and you never have to touch it. Everything gets explained in words you already use, because the setup is a conversation about your business rather than about software.
How much does it cost?
Your first month is $67, offer ends soon, then $297 a month for one channel, priced around your business's message volume rather than per minute like a call answering service. You can cancel at any point.
Will customers know they are talking to a bot?
It's built to reply the way a real person would text back: short, plain, no walls of AI-sounding text. Some customers will still work it out, and they generally mind far less than owners expect, because what they wanted was an answer at ten at night. It hands off to your team the moment a conversation goes past what it should handle.
Does it replace my front desk?
No, and anyone telling you otherwise is overselling it. It takes the repetitive first exchange off your team so they can deal with the customer in front of them.
Do we have to change our software or socials?
It sits alongside what you already run, connecting to whichever channel your customers message you on, Instagram, Facebook, WhatsApp, SMS or website chat, so nothing about your existing accounts or software changes.
Do you just set it up and disappear?
You deal with the same person who learned your business on day one, not a support queue, and it gets adjusted as your hours, prices and services change.

Build a reputation that shows up when people search for you.

It's one call with no pitch, and you'll come away knowing more about your business either way.