Can it check real order status, or does it just give generic answers?
It's set up with your actual shipping and fulfillment timelines, so a shopper asking about their order gets a real answer, not a canned "please allow 5-7 business days" response that ignores what they asked.
What does the free intro call involve?
Thirty minutes on how enquiries actually reach your store and how many go unanswered. There is no pitch, and if the gap turns out to be small you will hear that instead of a proposal.
Do I need to know anything about AI?
No, and you never have to touch it. Everything gets explained in words you already use, because the setup is a conversation about your store rather than about software.
How much does it cost?
Your first month is $67, offer ends soon, then $297 a month for one channel, priced around your store's message volume rather than per minute like a call answering service. You can cancel at any point.
Will shoppers know they are talking to a bot?
It's built to reply the way a real person would text back: short, plain, no walls of AI-sounding text. Some shoppers will still work it out, and they generally mind far less than owners expect, because what they wanted was an answer at ten at night. It hands off to your team the moment a conversation goes past what it should handle.
Does it replace my front desk?
No, and anyone telling you otherwise is overselling it. It takes the repetitive first exchange off your team so they can deal with the shopper in front of them.
Do we have to change our software or socials?
It sits alongside what you already run, connecting to whichever channel your shoppers message you on, Instagram, Facebook, WhatsApp, SMS or website chat, so nothing about your existing accounts or software changes.
Do you just set it up and disappear?
You deal with the same person who learned your store on day one, not a support queue, and it gets adjusted as your hours, prices and services change.
