A virtual assistant for therapists replies to a new client's message the moment they finally work up the nerve to reach out at 11pm. Wait until Monday, and they've already booked with the next therapist on their list.
30 minutes, no pitch. If your gap is small, you will be told that.
Only the first one needs anything from you, and it takes a single conversation.
Your hours, your services, your prices, the questions clients actually ask, and the things it should never say.
It gets written to sound like your therapy practice, not a script. It asks the same intake questions you'd ask yourself, insurance or private pay, what brings them in, your availability, without ever offering advice on the concern itself.
A message on any channel gets a reply in seconds, and every channel gets the same answers at any hour.
Once the client is qualified they get booked, instead of a promise that someone will get back to them tomorrow.
This is built for private-pay therapists and small practices whose new-client inquiries come in through Psychology Today, a website form, or a text after a referral, not a receptionist answering phones all day. A one-session gap where nobody replies is usually enough for someone to book with the next name on their list.
A single 50-minute private-pay session runs $150 to $250 in most markets, and an unfilled Tuesday afternoon slot is real money gone, not just an inconvenience. Most new-client inquiries hit late at night, when someone has finally decided to deal with something they've been putting off. By the next morning, that same person has usually messaged two or three other therapists too.
Now count last month's unanswered messages, and the decision usually makes itself.
| Option | After hours | Answers your busiest channel | Monthly cost |
|---|---|---|---|
| Nobody checking | No | No | Free, and it shows |
| Therapists checks when free | No | Rarely | Time pulled off other work |
| Extra hire to monitor messages | No | While on shift | Payroll |
| Basex8 | Yes | Yes | $67 first month |
It's one call with no pitch, and you'll come away knowing more about your therapy practice either way.
No pitch, just a conversation. Pick a time that works and tell us a little about your therapy practice.