A virtual assistant for insurance agencies answers a renewal or quote text the moment it comes in. Let a renewal question sit for nine days, and the policy usually lapses before anyone notices.
30 minutes, no pitch. If your gap is small, you will be told that.
Only the first one needs anything from you, and it takes a single conversation.
Your hours, your services, your prices, the questions clients actually ask, and the things it should never say.
It gets written to sound like your agency, not a script. It answers quote and renewal questions in plain terms, and passes along anything about a claim or a coverage change to your team.
A message on any channel gets a reply in seconds, and every channel gets the same answers at any hour.
Once the client is qualified they get booked, instead of a promise that someone will get back to them tomorrow.
This is built for insurance agencies whose clients text about a quote, a renewal, or why a premium changed, not a call center reading from a script. A renewal question that sits unread for over a week can turn into a lapsed policy, and a lapsed policy is a client an agency has already spent years earning.
A single renewed policy can carry $300 to $1,500 or more in commission every year it stays active, often for a decade or longer once a client is settled in. A renewal text that goes unanswered for nine days is long enough for a client to shop a competitor instead of waiting on you. Losing one long-term policyholder over a missed message costs more than a year of this service.
Now count last month's unanswered messages, and the decision usually makes itself.
| Option | After hours | Answers your busiest channel | Monthly cost |
|---|---|---|---|
| Nobody checking | No | No | Free, and it shows |
| Insurance agency owner checks when free | No | Rarely | Time pulled off other work |
| Extra hire to monitor messages | No | While on shift | Payroll |
| Basex8 | Yes | Yes | $67 first month |
It's one call with no pitch, and you'll come away knowing more about your insurance agency either way.
No pitch, just a conversation. Pick a time that works and tell us a little about your insurance agency.