Basex8
For any small business

Outsource live chat support

Outsource live chat support instead of hiring, training and scheduling someone just to sit in front of your website's chat widget all day. The coverage still runs around the clock, it just doesn't carry a payroll line or a sick day.

Limited-time, ends soon
$67 first month, then $297/mo
  • Answers after hours, weekends and during the busiest part of the day
  • Qualifies the customer, then hands them a booking link and can book them directly
  • Works on Instagram, Facebook, WhatsApp, SMS or website chat, whichever customers use most
  • Replies short, like a person texting back, not a wall of AI text
  • Fast setup. Cancel anytime.

30 minutes, no pitch. If your gap is small, you will be told that.

Support agent handling outsource live chat support conversations at her desk
How it works

How you outsource live chat support without hiring anyone.

Only the first one needs anything from you, and it takes a single conversation.

1

You talk, we listen

Your hours, your services, your prices, the questions customers actually ask, and the things it should never say.

2

We build your voice

It gets written to sound like your business rather than a script, texting back short and natural instead of the long AI-sounding paragraphs people have learned to spot.

3

It covers the shifts you'd otherwise have to staff

Evenings, weekends and the slow 2pm lull all get answered without you scheduling anyone around them.

4

They book

Once the customer is qualified they get booked, instead of a promise that someone will get back to them tomorrow.

This is built for businesses that know they need someone on live chat, but don't want to hire, train and schedule a person just to sit in front of the widget all day.

The maths

The number that decides it.

Hiring even one part-time chat agent means payroll, training and someone covering when they're out. When you outsource live chat support, that same coverage runs at a fraction of the cost, without the hiring or the sick days.

Price out a part-time chat hire, payroll, training and coverage for time off, and the decision usually makes itself.

OptionAfter hoursAnswers live chatMonthly cost
Nobody on chatNoNoFree, and it shows
Business checks when freeNoRarelyTime pulled off other work
Hire a part-time chat agentNoWhile on shiftPayroll
Basex8YesYes$67 first month
FAQ

Frequently
asked questions.

What kinds of businesses do you work with?
Any small business that's outgrown answering chat themselves but isn't ready to hire a dedicated support person just yet.
What does the free intro call involve?
Thirty minutes on how enquiries actually reach your business and how many go unanswered. There is no pitch, and if the gap turns out to be small you will hear that instead of a proposal.
Do I need to know anything about AI?
No, and you never have to touch it. Everything gets explained in words you already use, because the setup is a conversation about your business rather than about software.
How much does it cost?
Your first month is $67, offer ends soon, then $297 a month for one channel, priced around your business's message volume rather than per minute like a call answering service. You can cancel at any point.
Will customers know they are talking to a bot?
It's built to reply the way a real person would text back: short, plain, no walls of AI-sounding text. Some customers will still work it out, and they generally mind far less than owners expect, because what they wanted was an answer at ten at night. It hands off to your team the moment a conversation goes past what it should handle.
Does it replace my front desk?
No, and anyone telling you otherwise is overselling it. It takes the repetitive first exchange off your team so they can deal with the customer in front of them.
Do we have to change our software or socials?
It sits alongside what you already run, connecting to whichever channel your customers message you on, Instagram, Facebook, WhatsApp, SMS or website chat, so nothing about your existing accounts or software changes.
Do you just set it up and disappear?
You deal with the same person who learned your business on day one, not a support queue, and it gets adjusted as your hours, prices and services change.

Get live chat covered without hiring anyone.

It's one call with no pitch, and you'll come away knowing more about your business either way.