Basex8
For hotels

Hotel reputation management

Hotel reputation management matters because most guests check out happy and would leave a great review if asked, but nobody asks between one check-out and the next arrival. We close that gap for you, so it's never something you have to think about.

Limited-time, ends soon
$29 first month, then $49/mo
  • Review requests sent automatically at the moment customers are happiest
  • Every new review monitored across Google and TripAdvisor and Booking.com
  • Responses drafted in your voice, including the tricky ones
  • A heads-up before a bad experience turns into a public review, when it's caught in time
  • Fast setup. Cancel anytime.

30 minutes, no pitch. If your gap is small, you will be told that.

Owner of a hotel checking hotel reputation management results on a laptop
How it works

How hotel reputation management keeps a profile honest and current.

Only the first one needs anything from you, and it takes a single conversation.

1

You talk, we listen

Which platforms your reviews actually show up on, the pattern behind your last few complaints, and a tone that sounds like your hotel, not a form letter.

2

We time the ask

A review request goes out right after a good guest experience, not weeks later once the moment's already gone.

3

We watch every platform

New reviews on TripAdvisor and Booking.com get flagged the moment they land, so nothing sits unanswered for a month.

4

We respond in your voice

Every review gets a reply. The good ones get a thank you, the bad ones get handled fast and specifically, not a copy-pasted apology.

This is built for hotels that handle in-house complaints well but lose the ones guests never mention until they're writing a review from home.

The maths

The number that decides it.

When a traveler is choosing between two similar hotels, they check reviews side by side. Fewer reviews than the property next door, nothing recent, or old complaints sitting at the top, and they book the other one, even if your rooms are just as good.

Pull up your last 20 reviews and check how many actually got a reply from you, and that's usually the real gap.

OptionSends the askMonitors every platformResponds for youMonthly cost
Nobody askingNoNoNoFree, and it shows
You remember sometimesRarelyNoRarelyTime pulled off other work
Automated review-request tool aloneYesNoNoSoftware fee, still on you to respond
Basex8YesYesYes$29 first month
FAQ

Frequently
asked questions.

What kinds of hotels do you work with?
Any hotel or short-term rental operation that wants every review, especially the negative ones, to get a fast, specific public response instead of silence.
Will you write fake reviews?
No, never. A real request goes out at the real moment a guest is happiest, that's the entire method.
What happens when we get a bad review?
It gets a response in your voice, fast, and specific about what actually happened, not a copy-pasted apology. Where the platform allows catching it before it posts, you get a heads-up first.
Which platforms do you monitor?
Google always, plus TripAdvisor and Booking.com and anywhere else guests actually leave reviews for a hotel.
What if we already use a review tool?
We'll look at what's already set up and build on it instead of duplicating what's working.
What does the free intro call involve?
Thirty minutes on how reviews actually show up for your hotel today and how many go unanswered. There is no pitch, and if the gap turns out to be small you will hear that instead of a proposal.
Do we need to change how we operate?
No. This runs alongside how you already work, it just makes sure the moment to ask for a review, and the moment to respond to one, never gets missed.
Do you just set it up and disappear?
You deal with the same person who learned your hotel on day one, not a support queue, and it gets adjusted as your reviews and platforms change.

Answer the review before the next guest reads it.

It's one call with no pitch, and you'll come away knowing more about your hotel either way.

Related pages

Virtual Assistant for Insurance Agencies Virtual Assistant for Interior Designers See all solutions Basex8 Home