A virtual assistant for property management answers the 10pm text about a broken water heater the same way it answers a Tuesday-afternoon showing request. Nothing sits in your inbox turning into a bigger, more expensive problem by the time you see it.
30 minutes, no pitch. If your gap is small, you will be told that.
Only the first one needs anything from you, and it takes a single conversation.
Your hours, your services, your prices, the questions tenants actually ask, and the things it should never say.
It gets written to sound like your property management company, not a script. It sorts an urgent no-heat call from a routine "when's my lease up" question, and texts back short and natural instead of a wall of AI-sounding paragraphs.
A message on any channel gets a reply in seconds, and every channel gets the same answers at any hour.
Once the tenant is qualified they get booked, instead of a promise that someone will get back to them tomorrow.
This is built for property managers whose tenants and prospective renters text about a leaking faucet, a showing time, or a lease question, rather than calling the office during business hours. A maintenance request that sits unread for a day tends to turn into two more angry follow-ups and, eventually, a bad review.
One property manager can be responsible for 50, 100, or several hundred units. The text volume scales the same way: a burst of maintenance requests every Monday morning, a wave of showing inquiries every time a unit gets listed. Managing that by hand means either someone is on their phone at 9pm, or requests wait until morning and small problems turn into expensive ones.
Now count last month's unanswered messages, and the decision usually makes itself.
| Option | After hours | Answers your busiest channel | Monthly cost |
|---|---|---|---|
| Nobody checking | No | No | Free, and it shows |
| Property managers checks when free | No | Rarely | Time pulled off other work |
| Extra hire to monitor messages | No | While on shift | Payroll |
| Basex8 | Yes | Yes | $67 first month |
It's one call with no pitch, and you'll come away knowing more about your property management company either way.
No pitch, just a conversation. Pick a time that works and tell us a little about your property management company.