Social media management for small business is only half done if nobody answers the DMs it generates. Posting consistently is the easy part; replying before someone gets bored and messages a competitor is the part that keeps the lead.
30 minutes, no pitch. If your gap is small, you will be told that.
Only the first one needs anything from you, and it takes a single conversation.
Your hours, your services, your prices, the questions people actually ask in your comments and DMs, and the things it should never say.
It gets written to sound like your brand's voice rather than a generic social script, texting back short and natural instead of the long AI-sounding paragraphs people have learned to spot.
A comment or DM asking about a post gets a real answer in seconds, instead of sitting unanswered under a photo that's already three days old.
Once the follower is qualified they get booked, instead of a like on their comment and no follow-up.
This is built for small businesses whose posts are already generating comments and DMs nobody has time to answer between everything else the business needs.
Most social media management packages stop at the content calendar and treat the inbox as your problem. A post that gets a comment or a DM and gets no reply just handed that lead to whoever answers first.
Scroll your last week of posts and count the comments and DMs still sitting unanswered.
| Option | After hours | Answers your busiest channel | Monthly cost |
|---|---|---|---|
| Nobody checking | No | No | Free, and it shows |
| You checks when free | No | Rarely | Time pulled off other work |
| Extra hire to monitor messages | No | While on shift | Payroll |
| Basex8 | Yes | Yes | $67 first month |
It's one call with no pitch, and you'll come away knowing more about your business either way.
No pitch, just a conversation. Pick a time that works and tell us a little about your business.