Basex8
For any small business

Live chat outsourcing

Live chat outsourcing puts a real reply behind your website's chat bubble within seconds of it opening, instead of the blinking icon most visitors give up on after a minute of silence. Every visitor who opens that widget is already interested; the widget itself just needs someone actually there.

Limited-time, ends soon
$67 first month, then $297/mo
  • Answers after hours, weekends and during the busiest part of the day
  • Qualifies the visitor, then hands them a booking link and can book them directly
  • Works on Instagram, Facebook, WhatsApp, SMS or website chat, whichever visitors use most
  • Replies short, like a person texting back, not a wall of AI text
  • Fast setup. Cancel anytime.

30 minutes, no pitch. If your gap is small, you will be told that.

Live chat outsourcing team answering website visitors on headsets
How it works

How live chat outsourcing gets every website visitor a real answer.

Only the first one needs anything from you, and it takes a single conversation.

1

You talk, we listen

Your hours, your services, your prices, the questions visitors actually ask, and the things it should never say.

2

We build your voice

It gets written to sound like your business rather than a script, texting back short and natural instead of the long AI-sounding paragraphs people have learned to spot.

3

The widget opens, the reply lands

The moment a visitor clicks your chat bubble, a real answer shows up in seconds instead of a blinking dot.

4

They book

Once the visitor is qualified they get booked, instead of closing the tab because nobody answered.

This is built for businesses whose website chat widget sits there blinking unanswered most of the day, because nobody's job is to actually watch it.

The maths

The number that decides it.

A visitor who opens live chat is already halfway to booking; they just need someone there before they close the tab. Live chat outsourcing means that widget gets answered the moment it's opened, not whenever someone happens to glance at the dashboard.

Check how many chat sessions started on your site last month and how many actually got a reply, and the decision usually makes itself.

OptionAfter hoursAnswers the chat widgetMonthly cost
Nobody watching itNoNoFree, and it shows
Business checks when freeNoRarelyTime pulled off other work
Extra hire to sit on chatNoWhile on shiftPayroll
Basex8YesYes$67 first month
FAQ

Frequently
asked questions.

What kinds of businesses do you work with?
Any small business with a website chat widget that isn't being watched full time, especially ones where a chat gets opened outside business hours and just sits there.
What does the free intro call involve?
Thirty minutes on how enquiries actually reach your business and how many go unanswered. There is no pitch, and if the gap turns out to be small you will hear that instead of a proposal.
Do I need to know anything about AI?
No, and you never have to touch it. Everything gets explained in words you already use, because the setup is a conversation about your business rather than about software.
How much does it cost?
Your first month is $67, offer ends soon, then $297 a month for one channel, priced around your business's message volume rather than per minute like a call answering service. You can cancel at any point.
Will visitors know they are talking to a bot?
It's built to reply the way a real person would text back: short, plain, no walls of AI-sounding text. Some visitors will still work it out, and they generally mind far less than owners expect, because what they wanted was an answer at ten at night. It hands off to your team the moment a conversation goes past what it should handle.
Does it replace my front desk?
No, and anyone telling you otherwise is overselling it. It takes the repetitive first exchange off your team so they can deal with the visitor in front of them.
Do we have to change our software or socials?
It sits alongside what you already run, connecting to whichever channel your visitors message you on, Instagram, Facebook, WhatsApp, SMS or website chat, so nothing about your existing accounts or software changes.
Do you just set it up and disappear?
You deal with the same person who learned your business on day one, not a support queue, and it gets adjusted as your hours, prices and services change.

Stop leaving website chat unanswered.

It's one call with no pitch, and you'll come away knowing more about your business either way.