Live chat outsourcing puts a real reply behind your website's chat bubble within seconds of it opening, instead of the blinking icon most visitors give up on after a minute of silence. Every visitor who opens that widget is already interested; the widget itself just needs someone actually there.
30 minutes, no pitch. If your gap is small, you will be told that.
Only the first one needs anything from you, and it takes a single conversation.
Your hours, your services, your prices, the questions visitors actually ask, and the things it should never say.
It gets written to sound like your business rather than a script, texting back short and natural instead of the long AI-sounding paragraphs people have learned to spot.
The moment a visitor clicks your chat bubble, a real answer shows up in seconds instead of a blinking dot.
Once the visitor is qualified they get booked, instead of closing the tab because nobody answered.
This is built for businesses whose website chat widget sits there blinking unanswered most of the day, because nobody's job is to actually watch it.
A visitor who opens live chat is already halfway to booking; they just need someone there before they close the tab. Live chat outsourcing means that widget gets answered the moment it's opened, not whenever someone happens to glance at the dashboard.
Check how many chat sessions started on your site last month and how many actually got a reply, and the decision usually makes itself.
| Option | After hours | Answers the chat widget | Monthly cost |
|---|---|---|---|
| Nobody watching it | No | No | Free, and it shows |
| Business checks when free | No | Rarely | Time pulled off other work |
| Extra hire to sit on chat | No | While on shift | Payroll |
| Basex8 | Yes | Yes | $67 first month |
It's one call with no pitch, and you'll come away knowing more about your business either way.
No pitch, just a conversation. Pick a time that works and tell us a little about your business.